A bank representative said the bank usually encrypts or scrambles all the information of its customers, but the hacked information appeared in plain text over the violation. Since JP Morgan Chase does not believe personal information was revealed in the hack, he announced that he will not issue replacement cards to cardholders of prepaid payment cards, but the company provides prepaid payment card holders with one year free membership to a service monitoring credit report - the service name was not specified
.JP Morgan Chase What should customers do hacked?
Although the bank takes a step towards the protection he hacked customer information by providing a credit report monitoring, it may not be enough to fully protect their identity. This is why prepaid payment card holders should follow a few additional steps to ensure the security of their personal information.
1. Consider requesting a replacement card: Although JP Morgan Chase said it will not send replacement cards, customers still have the option to request a for themselves as an added precaution. The bank did not specify the information that has been accessed by hackers so this could be a good step to take to ensure that their finances and identity are safe.
2. Monitor and bank statements closely credit card: In addition to enjoying the credit report monitoring service, customers should also monitor their bank statements and credit card to verify that all operations on the accounts were completed by them. If something seems irregular or out of the ordinary, then they should call the bank immediately and report the transaction as a potential fraud.
Additional Tips for JP Morgan Chase customer
JP Morgan Chase prepaid cash card holders can consider looking into signing up for a protection service against identity theft because these services take the extra step to ensure identity with real -Time alerts for any changes to any of the three credit reporting, active surveillance of personal information online and more active monitoring of other personal information. Check out our reviews of identity theft protection for more on these services.
If a customer is concerned they might have been identity theft victim then they see our step by step guide on how to restore their identity.