Price and plans - with a lower price for a higher allocation page, MetroFax definitely wins this round. The breakdown of prices:
MetroFax
The annual plan for a send page 500 and receiving monthly allowance is a great value, which comes just $ 6.63 / month . If you prefer to pay from month to month, it's cheap and $ 7.95 / month. For a monthly allowance of 1,000 pages, the annual plan comes out to $ 10.79 / month and month to month is $ 12.95 / month. The plan includes an increased allocation of 2,500 pages per month for sending and receiving, and goes to $ 29.96 / month for the annual plan and $ 35.95 / month if you pay monthly. When you pay in advance for the annual plans, these prices are $ 79.50 for 500 fax plan, $ 129.50 for the plan on page 1000 and $ 359.50 for the plan 2500 page. Additional pages cost only 0.03 cents.
Send2Fax
This service falls behind the value. For $ 8.95 / month, customers receive a monthly allowance of 150 pages for sending and receiving combined. Their plan 250 monthly page does not compare at $ 12.95 / month. Each additional page costs 0.12 cents.
Fax Options Number - If you are looking for a toll free number, you're in luck with both services. MetroFax will add an additional $ 1.50 per month for a toll free number, and Send2Fax no fee additional fee for this option. Both services offer a variety of states and cities to choose when you are looking for a particular area code. Although Send2Fax wins this round for their option toll toll, MetroFax still offers better value, even with the addition of $ 1.50 if you choose a toll free number.
Fax Porting: You can transfer your current fax number MetroFax, which costs a $ 25 fee and time usually takes 10-14 working days. Send2Fax does not offer portage fax number.
user interface - Each service allows users to send and receive faxes using both their email and the web interface. Although the online interface of Send2Fax looks and feels a little outdated (think Windows 2000), both services offer a pleasant user experience. The ability to use your email to send and receive faxes is a major bonus for these services, and characteristics of the online inbox are well organized and easy to use. Learn more about the MetroFax inbox.
Customer Support: Both services have a broad knowledge base, and although we do wish they had a live chat option as some of the other top services, their customer support was helpful and competent. MetroFax is available by phone and email Monday to Friday 5:00 to 6:00 p.m. Pacific time, and the customer support of Send2Fax is open Monday to Friday 8:00 to 5:00 p.m. Pacific Time.
Bottom line: MetroFax and Send2Fax are two good options when switching to Internet faxing - they are both good support for easy customer to use, convenient and offer. Regarding the value, however, MetroFax is a clear winner with their low prices and high allocation faxing. The service also shines if you want to use your existing fax number with the service. Read our full review MetroFax and make sure to sign up for the free trial 30 days to get a feel for the service.